24hours market
Last Updated: [Insert Today’s Date]
1. Introduction
Welcome to 24hours market.
By accessing or placing an order on our website (www.24hoursmarket.com�), you agree to comply with and be bound by the following Terms and Conditions.
If you do not agree with any part of these terms, please do not use our website.
2. About Us
24hours market is an online retail platform operating in Lagos, Nigeria, providing groceries, packaged food, beverages, household items, and selected general products with same-day delivery services.
3. Orders
All orders are subject to product availability.
We reserve the right to refuse or cancel any order if necessary.
Once an order is placed, you will receive confirmation.
Orders may be cancelled if payment is not complet
ed.
4. Pricing & Payments
All prices are listed in Nigerian Naira (₦)
.Prices may change without prior notice
.Payments can be made via card, bank transfer, USSD, or other available methods
.Orders will only be processed after successful payment confirmation (except where otherwise stated).
5. Delivery
Same-day delivery applies to eligible locations within Lagos
.Delivery timelines may vary due to traffic, weather, or unforeseen circumstances
.Nationwide delivery timelines may differ
.Delivery fees are calculated based on location
.24hours market is not liable for delays caused by factors beyond our control.
6. Product Availability
- Some products may become unavailable after ordering.
- In such cases, customers will be contacted for:
- Replacement
- Refund or
- Order adjustment.
7. Returns & Refunds
Perishable items (fresh food, seafood, meat) may not be eligible for return unless damaged or incorrect.
Non-perishable goods may be returned within 24 hours if unused and in original condition.
Refunds will be processed after verification.
Delivery charges are non-refundable unless the error is from our end.
8. User Responsibilities
By using our website, you agree:
- To provide accurate delivery information.
- Not to misuse the website.
- Not to attempt fraudulent transactions.
- Not to disrupt website operations.
9. Limitation of Liability
24hours market shall not be liable for:
Indirect losses
Loss of profits
Delays beyond reasonable control
Third-party service failures.
Our total liability shall not exceed the amount paid for the specific order.
10. Privacy
Your personal information is used strictly for:
Order processing
Delivery
Customer support
We do not sell your personal information to third parties.
11. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Continued use of the website constitutes acceptance of the updated terms.
12. Governing Law
These Terms shall be governed by the laws of the Federal Republic of Nigeria.
13. Failed Delivery & Unreachable Customers
Customers are expected to be reachable via their provided phone number at the time of delivery.
If:
Our rider is dispatched
The customer confirms availability
But becomes unreachable upon arrival
Or refuses to receive the order without valid reason
The following will apply:
- The cost of returning the item to our facility will be borne by the customer.
2. If the customer cancels the order after dispatch, the delivery charge will be deducted.
3. Any additional return logistics cost will also be deducted from the refund
4. Refunds (if applicable) will be processed after deducting delivery and return charges.
This policy ensures fairness and covers operational costs incurred once dispatch has occurred.
If you have questions, contact us at:📧 info@24hoursmarket.com📞 +2349030000803