Return Policy

At 24hoursmarket, customer satisfaction is important to us.
Due to the nature of groceries, fresh food, and household consumables, our return policy is designed to be fair and transparent.

Eligible for Return or Refund

You may request a return or refund if:

• You received a wrong item
• The item is damaged on delivery
• The item is expired or clearly unfit for use

Not Eligible for Return

For hygiene and safety reasons, we do not accept returns for:

• Fresh food items after delivery
• Opened or used products
• Items damaged after delivery
• Change-of-mind purchases

How to Report an Issue

• Contact us within 24 hours of delivery
• Provide your order number
• Share clear photos or videos of the issue

📞 Phone / WhatsApp: +2349030000803
📧 Email: info@24hoursmarket.com

Resolution

Once verified, we may offer:

• A replacement
• A refund
• Store credit (where applicable)

24hoursmarket reserves the right to make the final decision after review.